AutoLeads

Help centre

How can we help?

Short answers to what people ask most. If it is not here, write to us or use «Help» in the app's Settings.

First steps

What exactly does AutoLeads do?

It searches the professional network for people who fit what you sell, reads their profile before inviting them, invites them to connect at a human pace and, when they accept, writes them a first message made for each one. It reads the replies and tells you when someone wants to talk. Every decision is explained in «Today» and on each contact's card.

What do I need to start?

An AutoLeads account (14 days free), a computer with Mac, Windows or Linux, and your professional network account. Nothing else: the app prepares its own browser the first time.

How long until it gives results?

It depends on your market and your offer. The first days the app works with low limits (warm-up) and goes up little by little. Look at the funnel in «Today» to see how many people fit, accept and reply.

Install and update

Where do I download it?

In Download: it detects your system and offers the right version. The other versions are on the same page.

macOS says the app was downloaded from the internet

It is normal the first time. Confirm that you want to open it. If it still does not open, go to System Settings → Privacy & Security and click «Open Anyway».

Windows shows «Windows protected your PC»

It appears with new applications until they gather downloads. Click «More info» and then «Run anyway».

How does it update?

By itself. It downloads new versions in the background and installs them when it closes. In Settings → Your subscription → Updates you can check now or restart to update if it is already downloaded. If you want new things sooner, choose the «Beta» channel.

Connect the computer to your account

How do I connect the app to my account?

Open the app and, in the notice or in Settings, click «Sign in». This website opens with a short code: sign in with your account and click «Connect this computer». The app updates itself in a few seconds.

Can I connect it without opening the browser?

Yes, with your license key. You find it in your account, under «Licenses» (it starts with AC-). Paste it in Settings → Your subscription → «I have a license key».

The code has expired

Codes last a few minutes. Click «Cancel» in the app and go back to «Sign in» to ask for a new one.

On how many computers can I use it?

Each seat allows 2 computers on Essential and Professional, and 3 on Agency. You can disconnect one whenever you want in your account → Computers.

I reinstalled (or changed computer) and it says the seat is full

When you approve the code on the website, or paste your license key in the app, we show you the connected computers: click «Replace with this one» on the old one. That one is disconnected and the new one is connected in the same step. If you sync, your data stays safe.

What happens if I lose connection?

The app keeps working with your plan for a few days without reaching our server. What needs the professional network or AI waits for the connection to come back.

Who it looks for

How do I explain who I want to find?

With a short interview at the start: what you sell, to whom, where and what counts as interest for you. The app turns it into criteria you can read in Settings → Your ideal client.

Can I correct the criteria later?

Yes. In Settings → Your ideal client click «Adjust» and tell it in a sentence what to change («no big chains», «Portugal too»). If you want to start again, «Redo the interview». Pending contacts are reviewed again with the new criteria.

Why did it discard someone I was interested in?

On the contact's card you see the decision and the sentence of the profile it was based on. If the criteria were too strict, adjust them; the app does not spend visits again on profiles already seen.

Test mode and real sending

What is test mode?

It is how it always starts: it does all the work (searches, reads profiles, decides and writes), but simulates the invitations and the automatic messages. So you see what it would do before anything goes out.

How do I turn on real sending?

In Settings → Sending, «Turn on real sending…». First it shows you a checklist (session, criteria, AI, safety and messages) and what is going to happen. You can go back to test mode whenever you want.

Can I review the messages before they go out?

Yes. Turn on «Review messages before sending them» in Settings: first messages and closings will wait for your approval in Messages → To send.

Will it write to my existing contacts?

No. Automatic messages only reach people the app itself invited. Your previous contacts are not imported, analysed or read.

Limits and safety

How many invitations does it send a day?

Few, and spread across your working hours. Fewer the first days (warm-up) and then it adjusts the pace to your account's health, never going over the maximums you see in «Limits». It never raises your limits on its own.

What is a safety pause?

If the network shows any warning (verification, captcha, restriction), AutoLeads stops completely and tells you. It does not continue until you check it and click resume. The pause stays even if you close the app.

Can my account be restricted?

It is possible. The professional network's terms do not allow automation and the network decides on its own. AutoLeads reduces the risk with limits, working hours, a human pace, rest days and stopping at any warning, but it cannot remove it. Read the acceptable use policy.

What is the extra session?

Once every 14 days you can ask in «Limits» for one more session with the same allocation as a normal workday. It is not available during warm-up or when the account's health is not green (low acceptance, many pending or warnings): raising the volume right then makes worse what the network is watching.

Do I have to leave the computer on?

While it works, yes. It respects your working hours and, if you want, closes itself at the end of the day (Settings → Notices → «Close by itself at the end of the day»).

Messages and agenda

How do I know someone wants to talk?

The app reads the replies and sorts them with what you told it counts as interest. It lets you know with a notification and you will see them at the top of Messages.

In what language does it write?

In each contact's, from their profile and their own words. Your fixed texts, if you have them, are kept word for word.

What is the copilot?

On the Professional and Agency plans, when you reply to someone the app suggests a reply with what it knows about the person and their company. You decide whether to send it as is, change it or write your own.

Does the agenda send anything?

Never. The agenda reminds you of calls and follow-ups; messages are always sent by you or by the app within its rules.

Several professional network accounts

Can I use more than one account?

Yes, taking turns: 2 accounts on Professional and 5 on Agency per seat. Each account has its session, its contacts and its limits. They are added in Settings → LinkedIn account → «Add account».

Do they work at the same time?

One after another on the same computer: when one finishes its workday, it hands over to the next. There are never two accounts using the network at once from the same browser.

Several computers: sync

Can I have the same on my Mac and my Windows?

Yes. Turn on sync in Settings → Sync between computers. Your accounts, contacts, analyses, conversations, agenda and settings travel end-to-end encrypted: only your computers have the key and we cannot read them. The professional network session and your AI keys stay on each computer.

What is the recovery key?

Eight groups of four letters and digits that the app shows you only once when you turn on sync. It opens your data on a new computer or after reinstalling. Keep it in a password manager or on paper: if you lose it and no computer with sync open is left, the copy cannot be recovered. You can create a new one whenever you want from the same place.

How do I add another computer?

Install the app, sign in with your account and, in Settings → Sync, choose: approve it from a computer that already syncs (you check that both show the same 6-digit code) or type your recovery key. In a few seconds your accounts and your data arrive.

Can both computers work at the same time?

Each professional network account works on a single computer at a time, so invitations and messages are never duplicated. On the other one you see its latest copy without touching anything. To move it, click «Work from this computer»: the one that had it saves its copy and hands it to you in a couple of minutes.

The other computer shut down without handing me the account

After 10 minutes you can work it from here. Since its last minutes may be missing from the copy, no invitations or automatic messages go out from it that day; the next day it carries on by itself.

Plans and billing

How do I choose or change plan?

In your account → Subscription. You can move up or down a plan, switch to yearly billing or adjust seats. Changes are prorated.

How do I cancel?

In your account → Subscription → «Manage subscription». The plan stays active until the end of the paid period and does not renew. Your data stays on your computer.

Where are my invoices?

In your account → Invoices. For them to be in your company's name, fill in Billing details (company name, VAT number and address) before paying.

What happens if a payment fails?

We let you know by email and retry for a few days. Meanwhile the app keeps working. Update the card from your account.

This month's AI has run out

Tasks that need AI wait until it renews (you see it in Settings → Your subscription → AI this month). If you often run short, the next plan includes more.

Teams

How do I invite someone?

In your account → Team, with their email. They receive an invitation to create their access and are given a free seat.

Someone leaves the company

Disconnect their computers in Computers, remove them from the team and, if you want, generate a new key for their seat in Licenses before assigning it to someone else.

Privacy and data

Where are my contacts and conversations?

On your computer. Our server keeps your account, your plan, your invoices and your connected computers. If you turn on sync, also an end-to-end encrypted copy that we cannot read.

What is sent to the AI?

The text each task needs (for example, the public profile being analysed), through our server, which passes it to the AI provider without keeping it. We only count how much AI you use.

What error reports do you send?

If you allow it (Settings → Your subscription), the app's technical errors, cleaned of emails, phone numbers, profile links and paths on your computer. Usage statistics are only the day's numbers. You can turn both off.

How do I download or delete my data?

In your account → Security: «Download my data» and «Delete my account». What is on your computer you delete by uninstalling the app or with «Start from scratch» in Settings.

Common problems

The app says «Connect this computer to your account»

Sign in from Settings → Your subscription with the code or with your license key. If it was already connected, someone may have disconnected it from the account.

The app says «Your plan is not active»

The trial ended or the subscription was cancelled. Your data is still there; choose a plan in your account → Subscription and the app goes back to work by itself when it syncs.

It finds no one who fits

Check the criteria in Settings → Your ideal client: maybe they are too strict or the area is small. In «Today» you see how many profiles it reads and why it discards them.

Something does not work as expected

In the app, Settings → Help with «Attach diagnostics» on: we get the version and the app's state (without contacts) and solve it sooner.

Talk to the team

How do I write to you?

From the app, in Settings → Help (better if it is a problem: it attaches diagnostics without contacts), or from your account, in Help and requests. Without an account, from Contact.

When do you reply?

Within one working day at most. We let you know by email and the reply stays in your account and in the app, where you can carry on the conversation.

Is there a general problem right now?

Look at the service status: if something of ours does not work, you will see it there.